Your privacy is important to us. This Privacy Policy explains how BRAVO Probiotic Yogurt collects, uses, and protects your personal information when you visit our website or make a purchase.
1. Information We Collect
We collect information you provide directly to us, including:
- Account information: Name, email address, and password when you create an account.
- Order information: Billing address, shipping address, phone number, and payment details when you make a purchase.
- Communications: Messages you send us via the contact form or email.
- Newsletter: Email address and name when you subscribe to our newsletter.
- Subscription preferences: Your selected refill intervals and product preferences.
We also automatically collect certain information when you visit our Site:
- Log data: IP address, browser type, pages visited, and time spent on pages.
- Device information: Hardware model, operating system, and browser version.
- Cookies: Small data files stored on your device (see Section 4).
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders and subscriptions
- Send order confirmations, shipping notifications, and receipts
- Respond to your questions, comments, and requests
- Send promotional communications (with your consent)
- Improve and optimize our website and product offerings
- Detect and prevent fraud and unauthorized access
- Comply with legal obligations
We will not use your personal information for any purpose other than those described in this Privacy Policy without your consent.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission and secure storage of sensitive information.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order records are retained for a minimum of 7 years for accounting and legal compliance purposes.
Newsletter subscribers' information is retained until you unsubscribe. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain exceptions.
- Opt-out: Opt out of marketing communications at any time.
- Portability: Request a copy of your data in a machine-readable format (where applicable).
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
8. Children's Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
BRAVO Probiotic Yogurt — Privacy Team
6700 Rt 53 Ste 206
Woodridge, IL 60517
Email: [email protected]
Phone: +1 630-405-8414