Returns & Refund Policy
Please read our policy carefully before purchasing. All sales are final except in cases where an item arrives damaged, defective, or incorrect. We do not accept returns for change of mind, opened products, or international orders. If you have a qualifying issue, contact us within 14 days of delivery.
All Sales Are Final
Due to the nature of our perishable and health-related products, all sales are final. We do not accept returns for change of mind, buyer's remorse, or opened/used items. Refunds or replacements are only available when an order arrives damaged, defective, or incorrect. Please review product descriptions carefully before purchasing.
Return Eligibility
Items eligible for return or replacement:
- Items that arrived damaged or defective
- Incorrect items shipped (wrong product or quantity)
- Items that were lost in transit
- Sealed, unopened products (contact us within 14 days of delivery)
International Orders
We apologize, but returns and replacements are not available for international orders due to customs and logistics constraints. Please contact us if you have questions before placing an international order.
How to Initiate a Return
Contact Us First
Before sending any item back, please email us at [email protected] or use our Contact page to let us know about the issue. We will respond within 1–2 business days.
Receive Return Authorization
Once we review your request, we will provide a Return Merchandise Authorization (RMA) number and return shipping instructions.
Ship the Item Back
Package the item securely in its original packaging if possible, include your RMA number, and ship it back using a trackable shipping method.
Refund or Replacement Processed
Once we receive and inspect the returned item, we will process your refund or send a replacement within 5–7 business days.
Refund Timeline
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–7 business days.
If you paid by credit card, the time it takes for the refund to appear on your statement depends on your card issuer, typically 3–5 additional business days.
Non-Returnable Items
- Opened or used products (unless defective)
- Products returned more than 14 days after delivery
- International orders
- Products purchased from third-party retailers